Welcome to Inetekk's Veretekk™ Community Room. If this is your first time here and now one else is here to help you, here are a few tips:
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Post your questions, comments or requests on the Forum.
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Check the calendar for scheduled training times.
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Use the pull down menu "---Training Rooms---" for important training links used during the trainings.
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Q. I am in the room, but no one can hear me while I am speaking. Why can't they hear me?
A. Check your microphone volume ... it's the first slider on the lower left corner on the bottom of the screen. If they still cannot hear you open the Windows recording controls and be sure your microphone is selected as the input device. The balance slider should be in the middle, and volume slider all the way to the right. Also be sure your microphone is not muted.
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Q. I am in the room and I can not hear anyone speaking. Why not?
A. Be sure your speaker volume is turned up. If it still does not work, be sure your speakers are plugged into the right jack. If you can already hear sounds, then sound is working on your computer. Be sure the blue bubble is appearing next to the speakers name as they are speaking and that they are not experiencing any trouble with their system setup.
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Q. Can I record the trainings?
A. Recording events and presentations is as easy as 1-2-3! Your recording includes all voice chat, text chat and web pages pushed during the session and can be archived and displayed at a later date through a simple 3-step process. Go to the pull down menus found in the top left corner of the room. Click on FILE> Record Presentation. After doing that, give the file a name and save it. After the training is over just un-click the recording. Now you have a Windows Media file to review from.
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Q. "Record Presentation" is greyed out under the file menu. What is required for me to be able to record?
A. Veretekk Training uses Windows Media Player Codec. You must have Windows Media Player 9.x installed to be able to take advantage of the recording feature.
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Q. My text does not scroll?
A. You must drag the scroll bar to the bottom of the text chat window. Once you have done this, the text chat window will scroll as people communicate via the text chat feature.
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Q. Can I use the Veretekk Training if I am behind a firewall?
A. Yes, but you must give the iVocalize (ivclient) permission to communicate through the firewall. Most firewalls will ask if you want to let this program communicate on the Internet, you must choose "yes". Consult your firewall manual for instructions. NOTE: Norton firewall users, you must manually tell Norton prior to accessing this room to give iVocalize permission.
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